Information Privacy Policy

(Last updated: 2025-11-15)


1. Purpose of this Policy

This Information Privacy Policy explains how AQUATRAILS S.A. (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, make an online booking, or participate in one of our sailing charters.

We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in compliance with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR) and any local regulations in the countries where we operate.

2. What Information We Collect

We only collect the information necessary to provide our services safely and efficiently. This may include:

a. When you browse our website

  • IP address, browser type, device information, and pages visited (through standard web analytics tools).
  • Cookies or similar technologies used to improve your experience (see Section 8).

b. When you make an inquiry or booking

  • Full name, email address, and country of residence.
  • Payment information (processed securely through a certified third-party payment provider).

c. Before and during your charter

  • Passport or ID details (if required for customs, immigration, or safety purposes).
  • Emergency contact information.
  • Travel preferences, dietary restrictions, or health information relevant to the trip (optional and only when provided voluntarily).
  • Photos or testimonials only if you consent to their use for marketing or communication purposes.

3. How We Use Your Information

We use your information only for legitimate purposes, such as:

  • Processing bookings, payments, and travel arrangements.
  • Meeting legal and safety obligations (e.g., maritime regulations, insurance).
  • Communicating with you before, during, and after your charter.
  • Managing your customer account and preferences.
  • Improving our website, offers, and customer experience.
  • Sending occasional newsletters or offers — only with your consent.

We never sell your personal information to third parties.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal grounds:

  • Performance of a contract: to deliver the sailing charter or related services you have requested.
  • Legal obligation: to comply with customs, immigration, and maritime laws.
  • Legitimate interest: to improve our services or prevent fraud.
  • Consent: for optional communications, photography, or marketing.

5. How We Store and Protect Your Information

We use secure servers and encryption to protect your data. Access is restricted to authorized personnel only.

  • Online payments are processed through certified PCI-DSS-compliant providers.
  • Customer data is stored in secure databases hosted within the EU or Canada (depending on your booking location).
  • Personal information is retained only as long as necessary to fulfill our obligations or as required by law (e.g., accounting or safety records).

6. Sharing Your Information

We may share limited data with trusted third parties strictly as needed to deliver your charter:

  • Payment processors and booking platforms (e.g., Bokun, Viator, Stripe, etc.).
  • Port, customs, or immigration authorities, when required by law.
  • Crew members or local partners involved in operating your trip.

All partners are contractually bound to protect your data and use it only for the agreed purpose.

7. Your Rights

You have the following rights regarding your personal data:

  • To access and obtain a copy of your data.
  • To correct inaccurate or outdated information.
  • To withdraw consent at any time (for optional uses such as marketing).
  • To request deletion (“right to be forgotten”) when legally possible.
  • To object to processing or request restriction.
  • To file a complaint with your national data-protection authority if you believe your rights are being violated.

Requests can be sent to:  info@aquatrailsailing.com

8. Cookies and Tracking

Our website uses cookies to enhance your browsing experience.

You can adjust your browser settings to refuse or delete cookies at any time.

Analytics cookies help us understand how visitors use our site so we can improve it; they do not collect personal identifiers.

9. International Transfers

If your booking involves destinations outside your country of residence, only the legally required personal information may be transferred to those jurisdictions for legitimate operational reasons.

In such cases, we ensure that adequate safeguards and protections are in place, consistent with GDPR and local regulations.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, with the “last updated” date shown at the top.

11. Contact Us

For any questions about this Privacy Policy or our data-handling practices, please contact us:

AQUATRAILS SAILING

info@aquatrailsailing.com